Cholamandalam MS Freedom Healthline Plan

Brief Overview

A joint venture between Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan, Chola MS is providing its customers motor, property, accident, travel, crop and health insurance. With a Gross Written Premium (GWP) of almost INR 41 million in 2018, Chola MS is slowly becoming one of the most trusted and popular insurance companies. 

Chola Healthline is a popular health insurance policy that offers comprehensive insurance on an individual, family as well as floater sum insured basis. Under this policy, 4 different plans are available, each suiting specific needs of customers. 

1. Freedom Healthline
2. Privilege Healthline
3. Value Healthline
4. Enrich Healthline

Today, we are going to discuss the Cholamandalam MS Freedom Healthline Policy in detail. 

Cholamandalam MS Freedom Healthline Policy - Highlights

Cholamandalam MS Freedom Healthline Policy can be availed as a family floater health insurance or as an individual plan. Along with the cashless method of claim, you can also claim in the form of reimbursement.

• You can choose a sum insured from - 3 lakhs, 5 lakhs, 7.5 lakhs, 10 lakhs and 15 lakhs
• Covers almost all aspects of hospitalisation
• Alternate medicines, AYUSH, are covered
• You can avail ambulance benefits in an emergency
• Over 141 Day-Care procedures are covered
• Break-free Renewals bring with them- Cumulative Bonus and Free Health Check-Ups
• Avail a 6% discount on a 2-year policy and a 12% discount on a 3-year policy
• 10% discount on the policy premium to insured from Tier-2 location

Cholamandalam MS Freedom Healthline Policy - Benefits 

1. In-patient Hospitalisation
   The following expenses would be covered:
   • Room Rent, nursing and boarding
   • Doctor’s fee
   • ICU charges
   • Physical therapy expenses
   • Medical costs
   • Prosthetic devices
2. Options to Choose Sum Insured
   You have a lot of options when it comes to choosing the sum insured. You can select from INR 3 lakhs to INR 15 lakhs.
3. Wide Coverage
   This plan allows you to cover your entire family including your parents, in-laws and even your siblings.
4. Domiciliary Hospitalisation
   If the condition requires medical treatment for a minimum of 2 days, domiciliary hospitalisation will be covered for a maximum period of 7 days per insured person per policy year. This will be claimed through reimbursement.
5. Unlimited Claims
   Till the time you exhaust the sum insured, there is no limit on how many health insurance claims you can claim.
6. Cashless Claims
   With over 6000 network hospitals spread all across the country, you will never be too far for availing cashless hospitalisation.
7. Pre-hospitalisation
   Expenses on a treatment begin much before then hospitalisation. Often investigations, consultations and tests are required and they are quite heavy on the pocket. The expenses that you incur up to 60 days before hospitalisation for the treatment of the same injury/illness will be covered.
8. Post-hospitalisation
   Expenses on treatment do not end with hospitalisation. Often investigations, follow-ups are required. The expenses that you incur up to 90 days after hospitalisation for the treatment of the same injury/illness will be covered.
9. Organ Donor Transplant
   Organ donation is covered under this policy. The transplant must be in accordance with The Transplantation of Human Organs Act 1994 and amendments thereafter. 
10. Day-care Treatment
    Certain treatments need the patient to be admitted in the hospital for less than 24 hours, these are called day-care treatments. 141 of such listed day-care treatments are covered under the plan.
11. Ambulance Cover
    In an emergency, when you call for an ambulance to the nearest hospital you will be covered up to INR 2,000 per hospitalisation.
12. AYUSH Treatments
    Treatments apart from allopathy or modern medicine, for example, Ayurveda, Unani, Sidha and Homeopathy will be covered.
13. Tax Benefits
    Investing in a health insurance policy comes with all kinds of benefits. The health insurance premium that you pay towards the policy would be allowed as a deduction under Section 80D of the Income Tax Act, 1961. 
14. Renewal Benefits
    • Health Check-ups
      When you stay claim-free for a period of 3 years, the company offers you a free general health check-up. In case of a family floater policy, all insured members of the family will undergo the check-up
    • Cumulative Bonus
      For every claim-free year, you will receive a bonus of 5% of the Sum Insured. This bonus can go up to 50% of the Sum Insured.

Cholamandalam MS Freedom Healthline Policy - What is not covered?

Exclusions are the services that are not included in a health insurance cover. The following are not covered in Freedom Healthline Policy :

• On the purchase of a new policy, there is an initial waiting period of 30 days for all kinds of illnesses. During this period no hospitalisation will be covered except the ones arising from an accident.
• Pre-Existing Diseases are not covered till 48 months of continuous coverage
• For the treatment of listed diseases, there is a waiting period of 2 years
• Injuries or illness that arises from self-inflicted harm are not covered
• Vaccinations are not covered, except for animal-bite treatment

Cholamandalam MS Freedom Healthline Policy - Other Details

1. Free Look period
   A free-look period is a 15-day period that starts from the date of receipt of the policy. This period of time is given to you to review the terms of the policy and return it, if not fully satisfied. However, the return can be made, provided no claims have been made. The refund will be made after deducting the cost of medical screening, stamp duty charges and proportionate risk premium.
2. Grace Period
   Subject to the payment of premium, the policy may be renewed for 12/ 24 or 36 months. A 30-day grace period starts immediately when the policy ends. to renew the policy. Once the grace period is over, your policy will lapse. Note that you would not be able to make any claim during the grace period.
3. Migration and Portability
   If you wish to port out of Freedom Healthline Policy, without breaking the cover, you need to get in touch with the company at least 45 days prior to the renewal date of the policy.

Cholamandalam MS Freedom Healthline Policy - Eligibility

Cholamandalam MS Freedom Healthline Policy - Renewal 

A policy renewal refers to the conditions on which the contract of the health insurance plan can be renewed with mutual consent. Things to remember at the time of renewal–

• You can enhance the sum insured at the time of renewal
• The increased Sum Insured will be subject to the waiting period applicable under the policy
• In case you are found to be involved in any fraud/ non-co-operation, the policy may not be renewed
• The policy premium may be revised, with the approval of IRDA
• Treatments undergone by the policyholder during the grace period will not be covered

Cholamandalam MS Freedom Healthline Policy - Premium Details

Premium Details - Individual Cover 

Premium Details - Family Floater Cover (with 4 Members) 

Cholamandalam MS Freedom Healthline Policy - Claim Process

With Freedom Healthline Policy, you can make a claim in two ways, depending upon the hospital that you visited for your treatment. Chola MS provides 24X7 phone and email assistance to its customers. So, whenever you need to get in touch with the company, you can do it at your convenience. The customer care executives will guide you through the claim procedure.

1. Reimbursement Claims
   If you received treatment from a non-network work, you can raise a request for reimbursement. You would have to pay for the treatment cost from your own pocket. When you get discharged, remember to collect all the bills and receipts of the treatment expenses. You would have to submit the Claim Form along with all the required paperwork. Reimbursement Claims are settled within 30 days of receiving the last ‘required’ document. 
2. Cashless Claims
   Cashless health insurance claims can be made only at a network hospital. A network hospital is a health care provider or a hospital that has a tie-up with the insurance company, TPA or jointly by both. It is recommended that you go through the list of network hospitals given on the official website of the company. These lists are updated from time-to-time, and thus you must check them regularly. 
   When you go to a network hospital, you can show your policy papers/ Health Card at the time of admission. If it is a planned hospitalisation, you must inform the insurance company at least 3 days in advance. Pre-authorisation for cashless claims is initiated within 24 hours of receipt of all required paperwork. However, in an emergency, you can inform the company within the initial 24 hours of hospitalisation and take care of all the formalities.

Cholamandalam MS - Customer Care Details 

Cholamandalam MS Insurance provides the following ways of contacting the company for your queries or complaints.

Cholamandalam MS Freedom Healthline Policy - Review

With the health and wellness services rising exponentially, buying health insurance is soon becoming a basic necessity for everyone. A hospitalisation policy, it covers various in-patient expenses, both pre and post hospitalisation expenses, day-care treatment and also AYUSH treatment.  

An all-inclusive plan, it would cover your family members all under one single plan.  The maximum age limit to purchase the plan is 65 years, but with lifelong renewal options, the plan can continue with you for life.

Chola MS promises smart health insurance solutions to your medical needs. If looking for an insurance plan that offers wide coverage, is affordable and enjoys a good reputation among customers, Cholamandalam MS Freedom Healthline Policy might be the answer to your queries.