Reliance Car Insurance

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Reliance Car Insurance Highlights

Reliance (Car Insurance)
Reliance General Insurance is one of the leading general insurance companies of India, incorporated in the year 2000. The company has over 139 offices and more than 28,900+ intermediaries across India.
Claim Settlement Ratio
Video Claim
Reimbursement within 7 working days for non cashless garages
close - Reimbursement within 7 working days for non cashless garages
Spot Claims
Available upto Rs 10,000
Advance Cash
Available upto 50%

When you buy car insurance, it is with the hope that it would be a quick, easy and convenient procedure. Your car insurance policy should be such that it gives you the confidence to not just drive our car confidently, but it also acts as an effective back-up in case something goes wrong. With the car insurance policies by Reliance General Insurance, you not only get yourself covered as per the Indian Motor Act but also enjoy a number of benefits. 

The company offers customised car insurance at affordable prices and ensures the satisfaction of customers along with their and their car’s safety.

Also known as motor or vehicle insurance, car insurance covers your car against any unforeseen damages. The expenses that you have to incur because of the damage to your car and the damages or injury that the accident caused to a third party are covered, depending on the kind of insurance plan that you opt for. With its car insurance, the company offers: 

Types of Reliance Motor Insurance Plans in India

  1. Private Car Insurance
    As the name suggests, this type of cover is for private-use vehicles only. You can cover your car for your own-damages as well as third-party liabilities. It protects your car and lets you drive confidently.
    • Third-Party Liability
      The third-party insurance is mandated by the government under the Motor Vehicle Act, 1988. The damages or injuries that are caused to another person or his property because of your car are called third-party liabilities, as you are morally and legally bound to pay for them. With third-party liability insurance, the company would cover all these damages. It should be kept in mind that third-party car insurance only covers third-party insurance, the damages caused to your car are not covered under this policy.
    • Comprehensive Car Insurance Policy or Package Policy
      As the name suggests, a comprehensive policy offers broad coverage. It is a combination of third-party insurance and own damage, and thus it covers the repair costs of your vehicle along with the damages and injury caused to the third party. A comprehensive car insurance policy, though not compulsory but surely more popular as it is an all-inclusive policy that includes the damages that are caused to your car. A comprehensive policy thus helps in safeguarding you from the financial burden that you would have to undertake in case of an accident.
    • Standalone Own-Damage Car Insurance
      In case you have opted for third-party insurance for your car, but want to cover it for your own damages as well, you can buy an own-damage car insurance cover and save yourself from a financial burden that you may have to incur in case of an accident.
  2. Commercial Vehicle Insurance Plans
    Commercial vehicle insurance is classified on the basis of the vehicle, let us take a look:
    • Passenger Carrying Vehicle Insurance
      With passengers in your vehicle, it becomes a responsibility and duty for you to keep them secure and covered. Passenger Carrying Vehicle covers a vehicle that is used to fare passengers from one place to another. For example a cab or a bus. It covers the vehicle against natural as well as man-made calamities.
    • Goods Carrying Vehicle Insurance
      This particular kind of insurance is for vehicles that are used to transport business goods and products from one place to another. It would offer coverage against theft, accidents, natural and man-made disasters.
    • Miscellaneous Vehicle Insurance
      Vehicles such as tractors, excavators, mobile rigs, shovels, grabs, etc can be insured under miscellaneous vehicle insurance.

Benefits of Reliance Motor Insurance Plans

Let us now take a look at the benefits of Reliance Motor Insurance Plans:

  1. Transparent Procedures
    From the policy purchase to the claim, the company ensures that all the procedures are carried out very transparently. All the details of the plans are available online as well as the policy papers to ensure that there is no heartburn at later stages.
  2. Comprehensive Cover
    When you own a car, it is mandatory to have third-party insurance, but as we discussed earlier, third-party insurance would only cover the damages or injuries caused to the third party, with a comprehensive plan you can also cover the repair costs of your own vehicle. Such a plan would cover your car against almost all possible damages. Reliance comprehensive car insurance plan will cover collisions, thefts, fire, etc.
  3. Personal Accident Cover
    Everyone knows that the cost of healthcare services is sky-high and treatment of accidental injuries can be extremely costly. Reliance car insurance also offers cover for your personal injuries as well.
  4. Discounts
    • Voluntary Deductible
      An amount that you agree to pay in addition to the compulsory deductible, is called the voluntary deductible. It would be a fixed amount that will be determined by you. The percentage of the deductible will affect the premium that you pay towards the insurance. The higher the deductible amount you choose, the more discount you will get on the premium.
    • Member Of Automobile Association
      If you are a member of a recognised Automobile Association, you can avail a good discount on your premium.
    • Installation of Anti-Theft Devices
      When you look after your car by installing good-quality anti-theft devices, you can avail a discount in your premium.
  5. Add-On Covers
    When you buy comprehensive car insurance you also have the option to increase your scope of coverage by opting for different add-ons. Here is a list of the available add-ons:
    • NCB Retention Cover
      When you do not make any claims during a policy period, the company rewards you with No Claim Bonus. It is a bonus that you receive in the form of a discount on the upcoming year’s premium amount.  Accumulated NCB can start from 20% and can go up to 50%. With NCB Retention Cover, you can assure that even if you make a claim, your hard-earned NCB stays intact.
      Keep in mind:
      1. NCB Retention Cover will be applicable for 1 OD claim
      2. The claim amount should not be more than 25% of IDV as mentioned in the policy
      3. Renewal of policy is done within 90 days of policy expiry
    • Nil Depreciation
      The value of your car is greatly affected by depreciation, but with the nil-deprivation add-on, you can get compensation for this reduction. By opting for this rider you would no longer have to bear the losses that occur due to depreciation on the car parts. However, remember:
      1. Tyres and tubes are not covered
      2. In a policy period, maximum of 2 claims can be made
    • Consumables Cover
      Consumables such as nuts, bolts, engine oil, lubricants will not be covered under standard insurance cover. However, if you buy this cover you will be covered for these expenses too.
    • Engine Protector Cover
      This cover would compensate you for repairs that are related to the engine, when not linked to an accident. For example, damage done by water ingression or leakage of lubricating oil.
    • Key Protect Cover
      In case you lose your car keys or they are stolen, your car insurance policy would cover the cost of the lock replacement. However, in case of a theft, you would have to lodge an FIR or a Motor Collision Report(MCR).
    • Daily Allowance Benefit
      When your car is in the garage for repair for over 3 days in a network garage, this add-on will compensate for your daily travel allowance.
    • EMI Protection
      With this cover, up to 3 EMI’s of your insured vehicle will be covered by the company if it is in a network garage for over 30 days for repair.
    • Motor Secure Premium Cover
      To avoid any crucial risks you can opt for this comprehensive cover which includes:
      1. Nil Depreciation Cover
      2. Consumables Cover
      3. Engine Cover
      4. Key Protect (Private Cars)
    • Motor Secure Plus Cover
      If you are looking for an all-inclusive cover, then you can opt for this combo-pack of add-ons. This cover includes:
      1. Nil Depreciation
      2. Cover Consumables Cover
      3. Engine Cover

What is Covered in Reliance Car Insurance?

1. Third-Party Liability
Third-Party Liability Car Insurance covers:

  • The damage/ injury caused to a third-party person or property
  • Legal liabilities that may arise due to third-party damage/injury
  • Personal accident cover

2. Comprehensive Car Insurance Policy or Package Policy
This policy includes the damages that are caused to your car, which includes the following:

  • Theft
  • Natural disasters- floods, earthquakes, landslides etc
  • Man-made Disasters - riots, vandalism, terrorist activities

What is not Covered in Reliance Car Insurance?

Despite its wide coverage, there are certain exclusions in this policy. In case your car gets damaged during the following circumstances, the damages will not be covered:

  • Normal wear and tear of the vehicle is not covered
  • Damages caused due to war are not covered
  • Mechanical and electric breakdowns
  • An accident that occurs under the influence of alcohol or any other intoxication
  • When an unauthorised person drives your car, you won’t be able to make a claim in case of an accident
  • Damages that take place after an accident will not be covered
  • An accident caused due to your carelessness and negligence will not be covered
  • When your car is used other than in accordance with the limitations as to use

Claim Procedure of Reliance Car Insurance

In case a claim has to be made, the first step has to be informing the company about the accident. You can get in touch with the company through customer care, telephone (91 22 48903009​) or through the online portal. For motor claims, the company has come up with Reliance Self-i App​ where you can notify the claims right away. There is also the facility of a live video call with the company claim experts.

There are 2 ways for a car insurance claim for your repair costs, you can either go for a cashless claim or for reimbursement. In both of these methods, the amount will ultimately be paid by the company itself. No matter which method you choose, it is important to inform the company about the accident as soon as possible. An FIR/MCR would also have to be lodged at the nearest police station. You can call on the toll-free number- 91 22 4890 3009 to register a claim. The company would guide you forward. Let us see how the claim procedures work:

  • Cashless Claims
    To make a cashless claim after an accident, you need to go to a network garage. The company will do a survey of your vehicle. After the survey, the claim would be settled directly by the company. You would not be required to bear the cost of repair.
  • Reimbursement
    After an accident, if you do not take your car to a network garage, you can still file a request for the settlement of the claim through a reimbursement. You would pay for the repairs yourself and then you can then file a claim, which when approved will be compensated for. Make sure to keep all repair related reports, bills and receipts safely as they would be required, when making a claim for reimbursement.

Documents Required for filing a claim with Reliance Car Insurance 

  • Duly filled claim form
  • Policy Papers/ Cover Note copy
  • Copy of Registration Book
  • A photocopy of the Driver’s License along with the original one
  • A motor collision report (MCR) or a police punchnama or an FIR Copy, in case of an accidental claim
  • Original bills and receipts for the repair work done
  • Any other document as required by the insurer

Documents Required for Theft Cases

  • Original RC Book or the Registration Certificate
  • Policy Document for valid Insurance Plan
  • All the sets of original keys, the car’s service manuals as well as warranty cards available
  • An FIR or the Police Panchanama along with the final investigation report confirming theft without the involvement of the policyholder
  • Any other document as required by the insurer

How to Renew Reliance Car Insurance Policy?

Renewing car insurance is easy especially when done in a timely manner. 

  • Timely Renewal of Car Insurance
    If you are renewing the car insurance policy before your current policy expires, the best way to do so is doing it online. You can go to the official website, and go to ‘Renewals’. Or you can click: You just need to enter your mobile number and your policy number, you will be taken to a page where you can make changes in the policy if you wish to, like opting for add-ons etc. Once you finalise your plan, just make the payment of the premium and instantly renew your policy.
  • Lapsed/Expired Car Insurance
    Having car insurance is compulsory for every car that runs on the roads. Not having valid insurance can land you in legal trouble So, in case your policy has expired, make sure you keep the following points in mind:
    • Get in touch with the company through customer care or your insurance agent
    • Avoid driving your car, as in case of an accident you would not be able to avail any of the insurance benefits
    • If caught without valid insurance you will not only get into legal trouble but also end up paying a fine
    • Select a policy that you would want to invest in
    • Keep all the required documents handy to ensure the renewal can be quick and smooth. The list of documents is given below

Steps to Follow to Renew Reliance Car Insurance Policy

  • There is the option to “Do Inspection Yourself”. You need to upload photographs of your car, after which an Inspection ID will be generated
  • Post-inspection and recommendation by surveyor your request will be approved
  • This process generally takes 48 hours
  • Once you get an approval from the company, you can pay the premium and your policy would be renewed
  • You may have to produce the documents listed below:
    • Govt authorised ID proof
    • Copy of previous Insurance Policy papers
    • Copy of the RC
    • Driver’s License

Review of Reliance Car Insurance Policy

Reliance General Insurance is a leading insurance company in India. With over 139 offices spread all over the country, the company has carved a place for itself in the insurance market. With its innovative car insurance products, the company satisfies a customer’s insurance needs in the best possible way. The company follows a customer-centric approach which is visible through the incomparable customer service. The affordable plans help a car owner safeguard himself as well as his vehicle.

Reliance Car Insurance Customer Care Details

There are different modes of contacting the company for any of your queries or complaints

Website Address 
Toll-Free Number1800 3009
WhatsApp Number7400422200
Phone Number91 22 48903009
Company Address Reliance Centre, South Wing, 4th Floor, Off Western Express Highway, Santacruz (East), Mumbai – 400055

Reliance Car Insurance FAQs

  • 1. How many add-on covers does Reliance Car Insurance Offer?

    Reliance Car insurance offers multiple add-on covers, such as:

    1. Nil Depreciation Cover
    2. No Claim Bonus Retention Cover
    3. Daily Allowance Benefit
    4. Key Protect Cover
    5. Engine Protector Cover
    6. Consumable Cover
    7. EMI Protection
    8. Motor Secure Premium Cover
    9. Motor Secure Plus Cover
  • 2. What is the Incurred Claim Ratio of Reliance Car Insurance Company?

    Reliance General Insurance Company Limited had a motor ICR of 85% and a total ICR of 86% in the financial year 2018-19.

  • 3. How can I check my Reliance Car Insurance claim status online?

    You can easily check your claim status, you need to visit the official website and enter your policy details.  You will get the details of your status. To go to the company page, click To get further assistance you can get in touch with customer care executives, call on - 91 22 48903009​.

  • 4. How can I Download My Reliance Car Insurance Policy Document Online?

    You can download all car insurance-related documents from here:

  • 5. How long does Reliance Car Insurance Company take to process and settle a car insurance claim?

    Once all the formalities are done with, in a few days the company settles the claim. As cashless claims need less documentation they are generally quicker than reimbursement claims.

  • 6. Does Reliance Car Insurance offer pay-as-you-drive car insurance?

    No, as of now the company does not offer pay-as-you-drive car insurance.

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