SBI Two Wheeler Insurance FAQs

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SBI General Two Wheeler Insurance Highlights

SBI General (Two Wheeler Insurance)
SBI General Insurance offers a wide range of general insurance products in retail and commercial space ranging from Motor, Health, Personal Accident, Travel and Home Insurance in the retail space and products like Aviation, Fire, Marine, Package, Construction & Engineering and Liability Insurance in the commercial space.
Claim Settlement Ratio
Video Claim
-- App based claims % - 68% of claims are handled through LVS. Customers can to do Self Survey and upload documents through this facility
close -- App based claims % - 68% of claims are handled through LVS. Customers can to do Self Survey and upload documents through this facility
Spot Claims
Available upto Rs 10,000


  • 1. Does The Premium Amount Increase For My Policy After A Claim Is Processed?

    The change in premium amount does not depend solely on claims. It also depends on other factors like the model of the vehicle, the nature of the policy, etc. The premium usually depends on the claim experience of the company as a whole.

  • 2. How Do I Get The Claim Form And The Cashless List Of Garages?

    You need to visit the website ( of SBI Two-Wheeler Insurance to avail of the claim form and the detailed list of cashless garages is also found on the website. 

    The claim form is

  • 3. How Can I Register My Two-Wheeler Insurance Claim?

    You should intimate your claim to the toll-free number of the call centre or send an email to the company.

  • 4. Are Add-Ons Available With The Two-Wheeler Insurance Plans?

    Yes, add-ons are available with the two-wheeler insurance plans. You must remember that each add-on comes at an additional cost. When you choose add-on coverage, an additional premium needs to be paid for the same. You can also add Personal Accident coverage as an add-on along with the other add-ons like:

    • Return To Invoice: 
      Company is liable to pay any financial shortfall, precisely the difference between the insured amount and the purchase price if the insured undergoes total loss or theft of the vehicle.


    Protection of No Claim Bonus: 

    The insured gets an opportunity of retaining the no claim bonus on renewal. The add on is available only once during the policy period.

  • 5. What Is No Claim Bonus (NCB) In the Long-Term Two-Wheeler Policy?

    No Claim Bonus accumulates in case the policyholder does not make any claim. The accumulated NCB offers you a lucrative amount in the policy premium of two-wheeler insurance if not claimed.

  • 6. What Is The Incurred Claim Ratio for SBI Two-Wheeler Policy?

    The incurred claim ratio for motor insurance claims under SBI Two-wheeler  Insurance is 87%.

  • 7. What is Insured Declared Value (IDV)?

    IDV is the sum assured of the maximum claim the insurer pays if the insured vehicle is damaged or stolen. IDV is calculated as the selling price of the vehicle by the company subtracted by the depreciation i.e. when you buy the vehicle and start using it, the vehicle gradually starts becoming less valuable.

  • 8. How is the depreciation calculated for IDV of the vehicle?

    Age of the Vehicle% of Depreciation
    Not more than 6 months5%
    More than 6 months to less than 1 year15%
    More than 1 year to less than 2 years20%
    More than 2 years to less than 3 years30%
    More than 3 years to less than 4 years40%
    More than 4 years to less than 5 years50%


  • 1. Can I choose to add additional add-ons at the time of my SBI renewal two-wheeler?

    Yes, SBIG gives you the option to get add-ons at the time of buy and renewal as well.

  • 2. Can I change my details at the time of my SBI Insurance renewal bike?

    Yes, you can change your details at the time of your policy renewal.

  • 3. What is the ideal time to get my SBI bike insurance policy renewed?

    There is not any defined time anywhere. However, it is recommended that you renew your bike insurance policy before it expires.

  • 4. What happens if I don’t renew my bike insurance?

    You will suffer penalties for not having third-party insurance active. So you must prevent the situation from happening and renew your insurance policy as early as possible.

  • 5. Within how many days will I get my bike insurance policy renewed with SBI?

    The time taken for submitting the details and making the payment is the time after which you can get your bike insurance policy renewed.


  • 1. What is the grace period for my policy renewal to prevent my NCB in my SBI two-wheeler insurance claim?

    The SBIG offers 90 days as a grace period to prevent you from your NCB cancellation.

  • 2. How can I check my SBI two-wheeler insurance claim status?

    You can easily check your status after login into the official website and entering your details.

  • 3. What is meant by the SBI bike insurance claim settlement ratio?

    It is the ratio of total claims settled out of the received claim application.

  • 4. What proof can I submit before the SBIG to settle my claim?

    For easy settlement, these below can help you-

    • Pictures and video of the accident location
    • Produce eyewitness
    • Picture and video of the damaged bike
  • 5. What is the mail address of SBIG to enquire about the SBI bike insurance claim settlement?

    You can contact them at

Policy Download

  • 1. Are there any charges applicable to make changes in the SBI two-wheeler policy download?

    There may be some charges apply depending upon the type of changes you wish to make in your policy document.

  • 2. Can I process for claim settlement in my SBI two-wheeler insurance download format?

    Yes, it is possible.

  • 3. Is it possible to terminate my SBI bike policy download in the middle of the tenure?

    Yes, you are allowed to do the same, and the unused premium will be refunded, provided you have submitted the alternate insurance proof.

  • 4. Can I transfer my SBI policy in case I have sold my bike?

    Yes, the policy is transferrable to the new bike of yours. 

Add On Covers

  • 1. What is not covered under SBI zero depreciation add-on cover?

    Under SBI zero depreciation add-on cover, the following risks are not covered:

    • Claim made more than twice within a policy period.
    • Normal wear and tear and repair and replacement due to that.
    • Bikes with an age of more than 5 years.
    • Total loss.
    • Mechanical and electrical breakdown of the bike.
    • Imported bikes.
  • 2. Who should buy the SBI zero depreciation add-on cover?

    Though the zero depreciation add-on offered by SBI General Insurance should be opted for by anyone who owns a bike to avoid the depreciation charge and the cost of repairing or replacing bike parts. Yet, it is best suitable for the following:

    • New or inexperienced drivers
    • Luxury bike owners 
    • Sports bike owners
    • New bike owners
    • For those living in accident-prone zones
  • 3. Is there a fee for the SBI bike insurance add-on coverage?

    Yes, you will have to pay an additional premium amount to buy an SBI bike add-on cover in your basic bike insurance policy to use it to enhance the coverage of your protection under your insurance cover. The price of the opted SBI two-wheeler insurance add-on cover is to be specified in your policy document or online portal of the SBI General Insurance.

  • 4. How many SBI bike insurance add-on covers can I buy at a time?

    There are no limits to how many SBI bike add-on covers you can combine with your basic two-wheeler insurance policy. Hence, you obviously can buy as many SBI add-on covers as you want to add at a time.

  • 5. When can I purchase the SBI two-wheeler insurance add-on covers?

    You can purchase the SBI bike insurance add-on covers when purchasing the SBI bike insurance policy. Also, you can opt for add-on covers while applying for the renewal of your SBI bike policy.


  • 1. How can I send my query to SBI to enquire about the comprehensive bikeinsurance policy?

    You can simply mail them to

  • 2. How can I pay my SBI two wheeler comprehensive insurance premium?

    You can either pay it in cash by visiting the branch or pay via online modes such as debit/credit card, or net banking by login into the website.

  • 3. Can I check my SBI bike comprehensive policy status online?

    Yes, checking the status is a few clicks away. You can simply visit the website and do the same.

  • 4. Can add-on be included in SBI comprehensive bike insurance?

    Yes, you can include n number of add-ons in your policy for get better protection.

  • 5. What is the maximum compensation one can get under personal accident cover with SBI comprehensive bike insurance?

    The compensation you can receive from the company is INR 15 lakhs. However, it is mandatory to buy a PA Cover separately along with the policy.


  • 1. How can I check my SBI third-party bike insurance status?

    You can simply log in using your registered mobile number and vehicle registration details to check your bike insurance status at SBI's official website.

  • 2. What are the payment modes available to pay for my SBI third-party bike insurance premium?

    You can either pay in cash at SBI's nearest branch or you can choose to pay with a debit/credit card or net banking at SBI's official website.

  • 3. How can I contact the company for claim settlement for SBI third-party two-wheeler insurance?

    You can either call the toll-free number 1800-102-1111 or SMS "Claim" to 561612.

  • 4. Am I still eligible to claim for my SBI two-wheeler insurance third-party if my bike was driven by someone else at the time of the accident?

    Yes, there is no worry. You can still get a claim even if someone else was driving the bike in your place.

  • 5. Should I renew my third-party bike insurance policy every year?

    No, since SBI offers a long-term package/bundled bike insurance third-party policy for 2 or 3 years, you are not required to renew it every year.

Zero Depreciation

  • 1. Who should buy the SBI zero dep bike insurance add-on?

    The following persons are suitable for the same:

    • New bike owners/riders
    • Riders who live in proximity of accident-prone areas
    • People who have expensive two-wheelers with expensive parts
  • 2. Can I buy the SBI two-wheeler zero dep insurance online during policy renewal?

    Yes, you can purchase the zero dep cover at the time of both purchase and renewal.


  • 3. Can I add SBI zero dep bike insurance cover in my SBI third-party policy?

    Unfortunately, you can only avail of this add-on with a standalone or a comprehensive insurance policy.


  • 4. Is it worth buying the zero dep add-on if my bike is older?

    We recommend you not buy it if your bike is older than five years.


  • 5. Can I buy a zero-dep add-on if I am purchasing a second-hand bike?

    There is no restriction to it, but you should add this in new bikes or the bikes which are not so old.


Own Damage

  • 1. Is SBI standalone bike insurance mandatory to obtain?

    No, only third-party insurance is mandatory. However, you are advised to have additional cover for better protection, such as SBI standalone bike insurance or comprehensive insurance.

  • 2. Can I obtain standalone insurance for my bike if I don't have a third-party cover?

    You need to have at least a third-party insurance before getting a standalone one.

  • 3. How does the insurance company calculate my SBI standalone bike insurance premium?

    A premium calculator considers many factors such as IDV, engine cc, and add-ons for calculating the premium.

  • 4. Can I buy standalone and third-party insurance from two different insurance companies for my bike?

    Yes, there is no restriction on buying them from the same company. 

  • 5. Can I shift from my SBI, my third-party bike insurance, to SBI's damage bike insurance?

    Yes, it's allowed only when you have third-party insurance in existence.

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