TATA AIG Car Insurance

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TATA AIG Car Insurance Highlights

TATA AIG (Car Insurance)
Tata AIG General Insurance Company Limited is a joint venture between the Tata Group and the American International Group (AIG). Tata AIG General Insurance Company Limited celebrated 20 years of service as on 2020, since it commenced operations on January 22, 2001. The company has made a mark in the industry by launching several innovative products and services over the years.
Claim Settlement Ratio

TATA AIG General Insurance Company Limited started its operations in the year 2001. The company was started by a joint venture company between Tata Group, a trusted multi-national company of India, and American International Group. Coming together has been fruitful as since its inception the company has been providing innovative products to cater general insurance needs of its customers.

TATA AIG General Insurance Company provides a wide range of products ranging from home insurance, travel insurance, motor insurance, car insurance, two-wheeler insurance, health insurance, etc. both to retail consumers and commercial consumers. All these products are designed as per the needs and requirements of businesses and customers. The company has a wide network of offices, agents, and brokers to widen the scope of its operation. 

Types of TATA AIG General Car Insurance 

The following three types of car insurance plans are offered by TATA AIG General Insurance Company Limited:

  1. Third-Party Car Insurance:
    The third-party car insurance policy covers all the legal liabilities and expenses incurred towards repair work of damages and losses caused to third-party vehicle, property, or life.
  2. Own-Damage Car Insurance: 
    As the name suggests own-damage car insurance cover is designed to ensure against the expenses arising in event of damages caused to own vehicle.
  3. Comprehensive Car Insurance: 
    A comprehensive car insurance policy covers damages caused to both third-party as well as own vehicle damages and losses. Comprehensive car insurance also covers legal liability and expenses arising in the event of death or injury to third-party life. Additionally, personal accident cover is also available to cover the loss of bodily injury or death to the car owner-driver.

Benefits of the TATA AIG Car Insurance

Buying a car insurance policy from TATA AIG General Insurance company offers the following advantages:

  1. Digital Presence: 
    The company has a strong digital presence. Customers can easily buy or renew car insurance policies. The entire process is instant and super-quick. There are various self-help options like renewal, claims registration, download of policy documents, etc.
  2. Protection: The car insurance policy is designed to offer insurance protection against damages, losses or theft caused to the insured vehicle.
  3. Cashless Garage:
    The company has a huge network of cashless garages which makes it easier for the car-owner to avail cashless repair services. The company has a network of more than 7500 cashless garages.
  4. Customer support: 
    A dedicated 24*7 customer support team is available to resolve all queries of the customers
  5. Instant Processing: 
    The policy issuance is quick and hassle-free. Customers can apply for a car insurance policy through websites as well as offline channels with not much effort.
  6. Add-on Covers:
    The company offers a wide range of 12 add-on covers to the customers. Such a wide range of add-on covers helps customers to avail complete protection for their dream car. The following are the add-on covers available under TATA AIG General Car Insurance Policy:
    • Key Replacement: 
      This cover takes care of the expenses in the event of loss, theft or damage of car keys. Additionally, it will take care of the expenses towards labour cost incurred for changing of locks.
    • Engine Secure: 
      As the name suggests engine secure cover of car insurance is used to insure against any damages caused to the engine and/or its internal parts like gearbox, transmission, and differential assembly.
    • Tyre Secure: 
      Tyre secure cover of car insurance is designed to take care of the expenses arising out of any damages caused to the tyre and tube of the insured vehicle.
    • Consumable Expense: All the expenses incurred towards changing or replenishment of consumables in the event of accidental damages shall be taken care of under consumable cover of car insurance. Consumables refer to nuts & bolts, Engine Oil, Gearbox Oil, Lubricants, Coolant, etc.
    • Loss of Personal Belongings:
      As the name suggests any loss of personal belongings like laptop, mobile, car accessories, etc. due to accident or theft shall be covered.
    • Return to Invoice:
      In the event of total constructive damage to the vehicle in an accident or theft of the insured vehicle, return to invoice cover of car insurance will provide the difference amount between the invoice amount of the vehicle and the amount you receive.
    • Depreciation Reimbursement:
      Under this cover, the amount of depreciation deducted on the replaced parts and spares are reimbursed. This reimbursement is offered under own-damage claim and only the first two claims are offered this benefit.
    • No Claim Bonus Protection Cover: 
      The No claim bonus protection cover is required to not exhaust the bonus receivable even after registering the claim.
    • Roadside Assistance: 
      In the event of vehicle breakdown, the roadside car assistance cover will help to receive assistance services.
    • Repair of Glass,Plastic, Fiber and Rubber Parts:
      The expenses incurred towards repair of glass,plastic, fiber and rubber parts shall be covered under this add-on.
    • Daily Allowance: 
      In case the insured vehicle is out for repair works in the garage. The insurance company covers the cost of daily commutation availed by the car-owner till the vehicle is out in the garage. This allowance is provided for a maximum period of 10-15 days.
    • Emergency Transport and Hotel Expenses:
      In case of car breakdown this add-on cover will provide for the expenses like emergency taxi fare and accommodation expenses.

What is Covered in TATA AIG Car Insurance Plans?

The following damages or losses caused to the insured vehicle that occurred in the mentioned scenario are covered under the TATA AIG Car Insurance Policy:

  • Damages or losses caused due to accident
  • Damages caused due to theft or burglary of the insured vehicle
  • Damages caused due to fire, explosion, or self-ignition
  • Damages caused by natural calamities like earthquake, fire, flood, cyclone, typhoon, hailstorm, frost, etc.
  • Act of terrorism or war
  • Malicious Act
  • Damages due to landslide or rockslide

What is not Covered in TATA AIG Car Insurance Plans?

The damages or losses that occurred in the below-mentioned scenario are not covered under the TATA AIG Car Insurance Policy. The not covered damages are called as exclusions. It is important to know the details of exclusions as it will ascertain the extent of insurance cover available under the car insurance policy. The following are the exclusions under the TATA AIG Car Insurance Policy

  • Damages caused while driving the vehicle under the influence of drugs or alcohol
  • Damages caused while driving the vehicle without valid driving license or NO driving license
  • Damages caused while using a private car as taxi or for adventure sports like racing, speed-testing, etc. i.e., using vehicles as against the terms of limitations to use.
  • Damages caused to the vehicle outside the geographical area.
  • Claims arising out of contractual liability

How to Apply For The TATA AIG Car Insurance Plan?

Customers who wish to apply for TATA AIG General Car Insurance Policy can buy the car insurance policy in two ways:

  • Offline Channel: 
    Under Offline channel customers can apply for the car insurance policy by visiting the insurance provider’s office or branch. TATA AIG General Insurance Company has a widespread presence in various cities across India. Customers can get the details of the nearest branch office from the ‘Branch Locator’ Facility available on the official website and visit to do the needful. Another way to apply for a car insurance policy is to submit all the necessary required documents to agents or partner brokers of the company.
  • Online Channel:
    Customers can also apply for the TATA AIG Car Insurance Plan through an online channel. Within 3 simple clicks customers can apply for car insurance policy instantly and at the comfort of their home. Customers can visit the official website, enter vehicle details, receive instant premium quotes and if they are happy with the premium quote they can go ahead for purchasing by paying the premium amount using the payment method of their choice namely credit card, debit card or net banking facility.

The Tata AIG Car Insurance Claim Process 

In the event of an accident, the first step is to register a car insurance claim with TATA AIG General Insurance Company. The insurance provider offers a swift and hassle-free claim settlement procedure. The company settles claim in the following two ways:

  • Cashless Claim Settlement: 
    Under this method the car-owner does not have to spend a penny on the repair works. In the event of any damage or loss the car-owner has to take the vehicle to the network garage to get the repair works done. Once the repair works are completed the bill is settled directly by the insurance provider with the network garage. TATA AIG general insurance company has a huge network of cashless garages making it easier for customers to avail cashless repair facilities.
  • Reimbursement Claim Settlement:
    Under the reimbursement claim settlement the car-owner has to initially settle the bill of repair works and then submit the required relevant documents with the insurance provider to claim reimbursement of the paid amount.

The following are the steps involved in claim settlement process:

  • Contact the insurance provider:
    It is of utmost priority to contact the insurance provider in event of an accident, theft, damage or loss caused to the vehicle. For initialing the contact process, customers can call at the toll-free number.
  • Register Claim: 
    The insurance company’s claim representative will get in touch with the car-owner within 48 hours of intimation to get the entire details of the accident or mishap. The representative shall guide in the claim registration process.
  • Visit from the surveyor:
    An authorized surveyor is sent by the insurance company to ascertain the extent of damages. Under a cashless claim process the surveyor can visit either the accident spot or visit the network garage. However, in case of reimbursement claim processing the surveyor will inspect the vehicle at the accident spot until then the vehicle cannot be moved to the garage.
  • Claim settlement: 
    As stated earlier under a cashless claim settlement the payment shall be made directly by the insurance company to the network garage. While in case of reimbursement claim the company will process the received documents and then credit the invoice amount in the car-owners bank account. The claim settlement shall be done after all the required documents are received and ascertained.

How to Renew Your Lapsed/Expired the TATA AIG Car Insurance Policy Online?

Renewing an in-force insurance policy online is a very simple, quick, and hassle-free process. Customers can visit the renewal page of the official website to renew their existing car insurance policy. Just enter the required details and pay the premium amount using the payment method of your choice (credit card, debit card, or net-banking facility). However, if you want to renew your expired or lapsed TATA AIG Car Insurance Policy Online you need to first carry out the vehicle inspection to ascertain the fitness of the vehicle. 

An authorized surveyor will conduct the survey of the vehicle to be insured and if the vehicle is fit you can easily renew your lapsed/expired car insurance policy. You are required to keep the following documents handy while renewing your lapsed or expired Tata AIG Car Insurance Policy.

  • Car Fitness Certificate issued by the authorized surveyor
  • Copy of lapsed car insurance policy
  • Duly filled proposal form
  • KYC Documents of the Car-owner
  • Copy of RC

The TATA AIG Car Insurance Review

Tata AIG car insurance policy is one of the most sought car insurance plans in India. The popularity of this car insurance policy is because it provides comprehensive coverage to cover all the unforeseen damages or losses caused to vehicles. Additionally, the car insurance policy offers personal accident cover to the owner-driver that will cover any bodily injuries while driving or traveling in the insured vehicle. The personal accident cover offers insurance protection in event of bodily injury causing Death, Loss of Limb or Eye-Sight, and Permanent Disablement. 

Additionally, the company TATA AIG General Insurance Company is known for its dedicated customer service, swift claim settlement process, and wide range of insurance products. The company since its inception has grown into a well-trusted name in Indian General Insurance Sector.

The TATA AIG Company Limited Car Insurance Customer Care Number

In order to reach the customer care department or for any assistance required in regards to car insurance policy customers can reach in the following manner:

  • 24*7 Toll-Free Number: 1800 266 7780
  • Customer Support Email ID: customersupport@tataaig.com
  • You can find the details of the nearest branch office by using the ‘Branch Locator’ facility available on the official website of the insurance provider.

TATA AIG Car Insurance FAQs

  • 1. How many add-on covers does the TATA AIG Car Insurance Company offer?

    TATA AIG Car Insurance Company offers the following add-on cover:

    • Key Replacement
    • Engine Secure
    • Tyre Secure
    • Consumable Expenses
    • Loss of Personal Belongings
    • Return to Invoice
    • No Claim Bonus Protection Cover
    • Roadside Assistance
    • Daily Allowance
    • Emergency Transport and Hotel Expenses
    • Return to Invoice
    • Depreciation Reimbursement
    • Repair of Glass,Plastic, Fiber and Rubber Parts
  • 2. What is the incurred claim ratio of the TATA AIG Car Insurance Company?

    The incurred claim ratio of TATA AIG Car Insurance Company is 70%

  • 3. How can I check my TATA AIG Car Claim status online?

    Customers can track their claim status online on https://login.tataaig.com/ 

  • 4. How can I download my TATA AIG Car Policy Document Online?

    Customers can download their Tata AIG Car Insurance Policy by logging in to their self-help portal at https://login.tataaig.com/

  • 5. How long does the TATA AIG Company Limited take to process and settle car insurance claims?

    The processing and settlement of car insurance claims is quick and hassle-free. The claim is settled as soon as all the documents are submitted by the car-owner.

  • Does the TATA AIG Company offer pay-as-you-drive car insurance?

    The pay-as-you-drive facility is not available with TATA AIG General Insurance Company.

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