ACKO Bike Insurance FAQs

Yes, if you go in for the cashless claim, the process is very straightforward with zero paperwork. All you have to do is inform the insurance company. If you go in for the reimbursement option, you have to click photos as evidence of the damage and then if the insurer is satisfied, the claim will be accepted and an estimated repairing cost will be sent to your bank account . There is no need for any extra paperwork.

Since all of the two-wheeler insurance plans are sold online, the company does not have any insurance agents. You can directly buy the bike insurance plan from Acko General Insurance Company by visiting their website. If someone tells you they are an agent for Acko, do not believe them as online plans are never sold by insurance agents.

Yes, apart from buying a two-wheeler insurance plan online, you can also do various things such as renewing the plan, checking its status, making a claim, etc online. You can also add or drop add-ons by visiting the portal of Acko Two Wheeler Insurance. The process is quick, simple and can be done any time during the day or night.

Yes, there are some ways in which you can get a discount on your Acko Two Wheeler Insurance plan. First and foremost, see if you have an accumulated NCB. make sure you have that applied to the premium. That will give you some discount. Then, try installing some anti-theft devices to the bike. If your vehicle is safe, the insurance premium will be lower. Joining automobile associations also fetch you a bike insurance discount. These are some good ways in which you can get a discount on your Acko Two Wheeler Insurance premium.

Yes, Acko General Insurance does offer all the standard two-wheeler insurance add-ons. You can get add-ons such as the roadside assistance, depreciation cover, engine cover, etc when you buy an Acko Two Wheeler Insurance policy. However, you must remember that every add-on is available at an added cost, so your bike insurance premium will also go up.

Yes, if you have purchased ACKO comprehensive two-wheeler insurance or ACKO standalone two-wheeler insurance, then you can add, add-ons to customize your policy. 

Yes, the place where you live or RTO where your vehicle is registered can influence your insurance premiums. For the metropolitan area, the premiums are higher in comparison with two or third-tier cities.  

Yes, you can easily track all insurance-related updates through the ACKO website or their mobile app. You can also check the policy renewal status by visiting RTO or the e- VAHAN website. 

The toll-free number of the ACKO customer service is 1800-266-2256.

If you do not renew your ACKO two-wheeler insurance policy even after the expiry, then your policy will lapse. Hence, you cannot drive your vehicle further on roads. 

The toll-free number of the ACKO two-wheeler insurance is 1800-266-2256, and the chargeable number is 1860-266-2256

Yes, the ACKO two-wheeler insurance is available online for customers to purchase. 

ACKO’s claim settlement ratio is 95.45% for two wheeler-OD portfolio for FY-2021-22.

Yes, you can check the status of the ACKO two-wheeler insurance claim online, by visiting the insurer website or ACKO app.

The claim will be settled after the verification of all the details. In fact, in cases of minor accidents, ACKO settles the claim within the same day. 

Yes, you can visit the e-service VAHAN website to check your ACKO two-wheeler insurance policy status online. You need to use your mobile number for the verification 

Customer ID is very important at the time of making a claim. It serves as your identification number. Customer ID, along with the policy number, is mentioned on the first page of the ACKO bike insurance policy document. 

You can always use the soft copy of your policy document if you happen to lose the hard copy. Downloading ACKO bike insurance policy online is also quite easy. You are also allowed to download it as many times as you want. However, you are advised to keep your policy document in a safe place.

If ACKO finds out about any fraudulent practice from your end or if your policy lapses due to some reason, then ACKO can reject the insurance claim. 

For every vehicle you purchase, you must buy a separate policy. And for every policy, there will be a different policy number. 

No, there are no compulsions imposed on the policyholders regarding the purchase of the ACKO two-wheeler insurance add-on covers. 

It depends on how many add-on covers you add and which covers you choose. Overall, it will be a slight change. 

You can download the policy from the ACKO’s website any time you like.

There is no limit on the number of the ACKO two-wheeler insurance add- on covers you opt to add.

Yes, Police FIR is mandatory while putting a claim for ACKO bike insurance.

The claim settlement ratio of the ACKO comprehensive two-wheeler insurance policy is 83.91 in the financial year 2020%. 

ACKO comprehensive two-wheeler insurance policy allows policyholders to get their vehicle repaired from the garage of their choice, even outside the network of ACKO.

Yes, you do need to pay an additional amount while paying your premium for every add-on that you purchase. However, this change is slight. 

The tube damage itself is not covered under the ACKO comprehensive bike insurance policy. However, if the tube is damage, as a result of an accident then you get compensation for it. 

Yes, the death of the third party is covered under ACKO third-party two-wheeler insurance. However, you do not get any protection or financial protective cover for yourself. 

The claim settlement ratio of ACKO third-party two-wheeler insurance is 83.91% in the financial year 2020. 

The RTO area will determine the premiums with which your vehicle is registered. For the metropolitan area, the premium is higher, and for places with a lower population, the premium will be lower. The capacity of your vehicle engine will also become an essential factor in determining your third-party insurance premium. 

Yes, it is mandatory to produce an FIR or chargesheet to claim ACKO third-party two-wheeler insurance. 

No. Insurers do not allow policyholders to customize or purchase any add-on covers along with third-party insurance policy. 

ACKO two-wheeler zero depreciation cover allows you to file insurance claims twice throughout the tenure of the policy. 

Yes, you are allowed to add ACKO two-wheeler zero depreciation add-on cover for second-hand bike. However, the bike's model must not be more than 5 years old.

Yes, compensation for the partially damaged rubber and plastic parts is included in the ACKO two-wheeler zero depreciation cover. 

Inclusion of the tyres in the zero depreciation add-on cover varies from insurer to insurer. However, almost all insurers compensate for the partial damage to the tyres.

When you avail an insurance policy for a vehicle, it has a geographical limitation that is included in the base policy. If the vehicle breaks down or gets damaged in an accident outside the limit, you do not get any compensation for it. This clause is applicable to the ACKO zero depreciation cover as well. 

Yes. The procedure to purchase ACKO standalone two-wheeler insurance policy is extremely simple and completely digital.  

ACKO standalone two-wheeler insurance policy offers the following add-on covers along with your purchase of the policy: 

• Roadside assistance cover
• Engine and protection cover
• Consumable cover
• Zero Depreciation cover 
• Downtime allowance
• NCB protection cover

You can get third-party insurance, which is required by the Motor Vehicles Act, and along with it, you can choose to buy standalone insurance policy. This policy offers all of the benefits to policyholders. This policy's premiums will be slightly cheaper than those of the comprehensive insurance. You can also select from a variety of add-on covers. If you have previously acquired third-party insurance and want something that will also protect you, then choose standalone own damage.

ACKO standalone two-wheeler insurance policy is calculated by keeping the following things in mind:

• Premium rates 
• Add-on cover rate 
• IDV (Insured Declared Value)
• Place where your vehicle is registered

After purchasing the policy and paying the premium, you will receive the ACKO standalone two-wheeler insurance policy document through email. The insurer will send you a hard copy of the document if you put in the request for it, and it will be sent to your home. You may also obtain the policy document from ACKO's official website.