Niva Bupa Health Insurance Claim Settlement

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Niva Bupa Health Insurance's claims settlement procedure is an effortless and simple process which can be accessed by you in just a few minutes and easy online mode. The Niva Bupa health insurance claim settlement follows two major convenient procedures: Cashless and Reimbursement. Both are very much accessible if you have the correct information on the entire system.

The cashless operation is being processed through the empanelled 8600+ network hospitals of the health Niva Bupa facilities, as per the policy norms. You can also claim your reimbursement bill from any non-empanelled network hospitals in case of emergency, they will try to take care of you and your family after proper validation of the same.

In the reimbursement option, the bills claimed to be as per the coverage of the health insurance plan and all the invoices, and documents required by the Niva Bupa health claim settlement to be submitted to them for further approval of the monetary settlement for the policyholders.

The Claim Process for Cashless Treatment for  Niva Bupa Health Insurance Claim Settlement:

The Niva Bupa health insurance claim settlement ensures cashless treatment benefits for you, it settles your claim without any TPA involvement. You need not to pay any medical bills in your crisis time, rather you can take care of your family during admission to the network hospitals, empanelled with Niva Bupa Health Insurance

Niva Bupa Health Insurance will settle your reimbursement claim, within the range of your insured expenses once you submit the claim with all relevant original documents and inform the company regarding your hospital admission. 

You can access 8600 + network hospitals under their partnership, where you can get cashless treatment. The high Niva Bupa health claim ratio of 89.46%  is quite evident that it assures you a quick and seamless treatment process. 

The entire process of the Niva Bupa health insurance claim settlement can be ensured in two modalities, planned hospitalisation and emergency hospitalisation. 

In case of the planned hospitalisation, you will have to complete the entire process of admission, fill up all forms, and submit the same prior to the hospitalisation and in case of the emergency hospitalisation, you will have to contact the company and fill up the form within 24 hours.

The  simple steps  of cashless Niva Bupa Health Insurance claim settlement are as follows :

  1. Primarily you have to identify the best facility centre for Niva Bupa network hospital near you which would access cashless Niva Bupa Health Insurance claim settlement.
  2. You have to carry the cashless Niva Bupa card or the insurance number and member ID during a visit to a network hospital and show the same to the officials attending over there.
  3. Hospital's insurance desk will ask for the member ID card or policy number which should be shown to them.
  4. You can carry your own passport/PAN card/ voter’s ID as identification proof also.
  5. You should have the physician's prescription for a recommendation of the hospitalisation with you.
  6. After reaching the hospital, you should fill up the hospital's pre-authorization form completely and accurately for the identification proof.
  7. After the submission, the pre-authorization form will be validated and approved by the Niva Bupa Health Insurance Company for claim settlement. The Niva Bupa Health Insurance Company will ask for necessary additional information if required after the claim information is received.
  8. The Niva Bupa Health Insurance team will inform the policyholder and the network hospital within 30 minutes after the claim is placed, accordingly, the claim will be settled as per the assigned health insurance plan.
  9. Niva Bupa claim settlement team will take care of the medical costs after validating the claim settlement through additional queries case to case basis, after the original documents, medical records, and bills are received from the policyholder.
  10. Niva Bupa claim settlement is being done directly at the network hospital as per the terms and conditions applied in the health insurance plan.

The Cashless Claim Procedure After Admission

The cashless claim procedure after getting admitted to the hospital is mostly all up to the authorities of the hospital, and the Niva Bupa health insurance authorities. The hospital authorities will forward your supportive documents for the cashless claim to the authorities in charge, and once your claim settlement has been approved by the team in charge, you can begin getting treated immediately. The hospital authorities in charge will inform you accordingly if there has been any change in the cashless sum and if you have to submit any additional documents for the Niva Bupa health insurance claim settlement. The hospital authorities will process your invoice of the cashless claim and discharge certificate, and then as per the policy and norms, the company will ensure your payment.

List of Documents Required for Niva Bupa Health Cashless Claim

Here are the documents needed for a smooth cashless claim:

  1. Summary of the final hospital discharge
  2. In addition to the FIR or post-mortem report, if applicable, pharmacy bills
  3. Accounts of the initial investigations
  4. Documents describing the procedure's nature, together with the surgeon's invoice and receipt
  5. Authentic invoices, receipts, and a discharge report
  6. A reliable ID with a photo
  7. Indoor case files and a properly completed claim form
  8. First hospital invoices
  9. Report from the treating physician and the original consultation notes
  10. Reports from the attending physician or surgeon and test results If an accidental death claim is made, the claim form, the proposer's income documentation, a copy of the police report, a copy of the medico-legal certificate, the past three months' worth of pay stubs, the employer's certification, and audited financial records are all necessary.

How to Check Niva Bupa Health Insurance Policy Claim Status?

Niva Bupa has made it fairly easy to check your claim status even for individuals who are not so tech-savvy. You can check the process status of your claim through their official website. This is among the many other easy online procedures provided by the company, like premium receipts, the premium calculator, renewal, claim settlement ratio of Niva Bupa health insurance, etc. You may also check your claim status through the offline process along with the hassle-free online one.

Here is how you can look into your  Niva Bupa Health Insurance claim settlement and policy status online in a less time-consuming manner.

The Online Process for  Niva Bupa Health Insurance Claim Settlement

Here is how to check the status of a Niva Bupa Health Insurance claim on your own:

  1. Visit to learn more about Niva Bupa Health Insurance.
  2. To make a claim, go to the 'Claims' on the header of the website.
  3. A new page will open, you have to further click on ‘Submit Your Claim Now’.
  4. You will be required to fill in either your ‘Policy Number or Membership Number’ and ‘Date of Birth.’
  5. Next step is to click on ‘Submit’ and your Niva Bupa Health Insurance claim will be submitted.

The Offline Process for  Niva Bupa Health Insurance Claim Settlement

If you are not comfortable with completing the Niva Bupa Health Insurance claim settlement online, you can go for the offline approach just as easily. You can get in contact with one of their agents through their toll-free number 1860-500-8888, or you can go to the nearest branch. They have two emails for you to avail guidance regarding any queries that you may have. If you fall under the senior citizen category, then you can email them through or you can email them through their regular customer care email You will be required to provide them with the needed documents and information to process your Niva Bupa health claim ratio. Niva Bupa provides you with a seamless offline process to check the status of your Niva Bupa health claim ratio as well.

The Claim Process for Reimbursement Treatment for  Niva Bupa Health Insurance Claim Settlement

You can avail reimbursement claim regarding  Niva Bupa Health Insurance claim settlement regardless of the fact if you were admitted to a network hospital or non-network hospital. Niva Bupa provides you with three types of reimbursement claim processes. The following are the steps to have an easy process for your reimbursement claim:

Reimbursement Claim Process

  • If you are hospitalised, please let Niva Bupa know within 48 hours of your admittance to a hospital in their network or one outside of it. Pay the sum immediately to the institution you are in after being admitted.
  • Ensure you have all necessary paperwork, including bills, medical records, and a discharge certificate, with you once you are released from the hospital. To complete your Niva Bupa Health Insurance claim settlement, they would require the originals of all the aforementioned papers.
  • Send the company all of the paperwork, together with a fully completed and signed claim form. Include a copy of your current, valid ID and proof of age. The claim form may be found on: or in your policy paper.
  • The company will analyse your claim request after receiving your supporting papers and, if necessary, will either approve it, ask a question, or reject it (as per policy terms & conditions).
  • Finally, Niva Bupa shall resolve the claim (in accordance with the terms and circumstances of the policy) and pay the authorised sum.

For OPD Reimbursement 

If you want to pay back an OPD claim, make sure you only use the clinics and physicians on the network's list of impanelled doctors to receive OPD services. Keep a copy of a current bill from that clinic or doctor. The steps are listed below:

  • Once you've logged in, go to the "My Account" area and click "Raise a claim" under the "OPD" option.
  • To find the doctor, enter your search criteria here.
  • Select "Raise a claim" against the physician with whom you used the OPD services from the search results.
  • Before submitting the Niva Bupa Health Insurance claim settlement form, complete it by accurately inputting the bill's data, the bank's details, and the specified documents.
  • Finally, depending on the information you provided, the company will examine the claim. After that, they’ll either accept it, ask a question, or reject it (as per policy terms & conditions).

For Diagnostic Center Reimbursement

  • Ensure you have a legitimate bill copy available so you can refund a diagnostic claim.
  • When logged in, go to the "My Account" area and choose "Reimbursement claim" from the "Annual health check-up" page.
  • Fill out the  Niva Bupa Health Insurance claim settlement form completely by providing accurate bill information, and bank information, and uploading the required documents. then send it.
  • Finally, depending on the information you provided, the company will examine the claim. After that, they’ll either accept it, ask a question, or reject it (as per policy terms & conditions).

List of Documents Required for Niva Bupa Health Reimbursement Claim

The documents required for the Niva Bupa health claim settlement ratio:

  1. KYC application
  2. Completely signed and completed claim form
  3. Hospital's letter of discharge
  4. The death certificate and/or autopsy results ( accidental death)
  5. Medical records, invoices, and receipts
  6. A note of consultation and a doctor's prescription as verification of address
  7. Health policy copy
  8. I.R. report copy ( accidental cases)

Incurred Claim Ratio (ICR) of  Niva Bupa Health Insurance

The ratio of the total number of claims paid out by the company to the full sum of premiums accumulated during a certain time period is known as the Incurred Claim Ratio or ICR. ICR offers a visual representation of how quickly the claims were settled. For the fiscal years 2019–20, Niva Bupa Health Insurance's ICR was 53.51%. 

Niva Bupa Health Insurance Claim Settlement Ratio (CSR)

As a result of many claims being resolved throughout the years, Niva Bupa Health Insurance achieved a claim settlement ratio of 56.09% in the fiscal year 2020–21. This demonstrates how competently the insurance manages consumer claims. Niva Bupa health claim settlement ratio is a crucial component in deciding whether or not to invest in a company's health insurance plan. But keep in mind that Niva Bupa health claim settlement ratio might occasionally alter.

Niva Bupa Health Insurance Claim Settlement FAQs

  • 1. How can I get the claims form to download?

    Navigate to and select "claims." Next click on the service form, choose the claim form from the drop-down menu and download the form in accordance with your plan.

  • 2. Can every Niva Bupa customer submit a claim for reimbursement online?

    No, only holders of Niva Bupa retail policies—members protected under Health Premia, GoActive, ReAssure, Health Companion, Health Recharge, Heartbeat, Corona Kavach, Health Assurance, Health Pulse, and Aarogya Sanjeevani—have access to the online claim reimbursement process.

  • 3. Is it possible to modify my mobile number after making my online claim?

    You can alter your mobile number, but only if you have a registered number. Reference numbers and acknowledgements will only be sent to registered numbers.

  • 4. What is the deadline for filing claim paperwork?

    Within 30 days of the registered person's release from the hospital (in the case of pre-hospitalization medical costs and hospitalisation medical expenses), within 30 days of the end of the post-hospitalization medical costs period (in the case of post-hospitalization medical expenses), or within 30 days of death or disability as a result of a covered event, the document should be filled out with the necessary information regarding all claims at their insured person's expense (in case of personal accident cover). 

  • 5. What if the notification or documentation of the Niva Bupa health claim is delayed?

    You must give the company a written explanation for the delay if the claim is not reported to Niva Bupa or the required papers are not delivered within the time frame outlined in the aforementioned article. If it can be demonstrated that the delay occurred for circumstances outside the claimant's control, the company will excuse it.

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