Our ISNP

We suggest you to go through our policies carefully, and keep visiting for updates

PRE SALE

Procedure

Filling up the proposal form

Customer must fill up the basic details for buying insurance policy from the portal/App. Depending on the Insurance type / category opted /selected, Customer need to provide Personal details like Gender, DOB, Smoker/nonsmoker, income, occupation type, education level, Car/motor details and lumpsum coverage required at claim stage, etc.


Payment for the policy

After filling all the necessary information as per the application/ proposal, Customer would be redirected to the payment gateway and would be required to choose a payment mode using one of the following payment options: Credit Card, Debit Card, Internet banking, UPI or e-wallet etc.After choosing the payment mode, customer would need to enter the payment details and proceed to make the payment. Upon successful completion of the payment, customer would be redirected to a payment confirmation page. Customer would get a copy of the insurance policy through email to your registered email ID after policy Issuance


Service TAT – Life/ Health/ General Insurance

In accordance with Schedule II of the Insurance e-commerce guidelines issued by IRDAI on 9th March 2017, Paytm Insurance Broking Private Limited as an ISNP follows the following service TAT’s for online sale of Insurance products:

Client servicing turnaround times are as follows:

Service parametersMaximum turnaround time (calendar days)Turnaround time to be calculated from
Written communication on policy decision on the proposal/ application or raising extra requirements on the proposal15 daysDate of receipt of the proposal/application or the date of receipt of any requirement called for, whichever is later
Providing copy of submitted application/ proposal form ImmediateDate of application
Refund of proposal/ application deposit post cancellation of proposal deposit, if any15 daysDate of case decision/date of receipt of last necessary document/ date of receipt of request for cancellation of proposal, whichever is later
Free look cancellation30 daysDate of receipt of request/last necessary document, whichever is later

POST SALE

Procedure

This section has information on the processes and timelines for post sales servicing activities. If in case, Customer wants to take benefit of any of these services, he/she may do so by Logging into Paytm website/Application and raising policing servicing request


Service TAT – Health Insurance

In accordance with Schedule III of the Insurance e-commerce guidelines issued by IRDAI on 9th March 2017, Paytm Insurance Broking Private Limited as an ISNP follows the following service TAT’s for online sale of Health Insurance products:

Policyholder servicing turnaround times are as follows:

Service parametersMaximum turnaround time (calendar days)Documentation Requirement
1. Issuance and crediting of the Policy document/ Certificate of Insurance/ Proposal form15 daysDate of receipt of complete documents.
2. Issuance of endorsement15 daysDate of receipt of complete documents.
2.1. Change of Policy Terms and Conditions/ Details Change:-  
2.1.A. Correction of Date of Birth (DOB):15 days

DOB change from (for all policy numbers)

Self-attested Date of Birth Proof

Premium (wherever applicable due to change of DOB)

2.1.B. Increase in sum assured/ Decrease in Sum assured:15 days

Change Request form (wherever applicable)

Premium (wherever applicable)

Medicals (wherever applicable)

2.1.C.  Correction of Gender15 days

ID Proof in which DOB should match with our records.

Premium (wherever applicable due to change of Gender).

2.1.D. Change of Name15 days

A valid name change proof (on which customer's DOB should match with our records) DOB Proof should be in DD-MM-YY order

Name Change affidavit (as per state value) attested by first class magistrate

2.1.E. Change of Address15 days Self-Attested valid address Proof of new address
3. Claim Settlement30 days

All hospital bills and collect all original documents of treatment undergone and expenses incurred

Discharge Summary

KYC documents

Bank details


Service TAT – Life Insurance

In accordance with Schedule III of the Insurance e-commerce guidelines issued by IRDAI on 9th March 2017, Paytm Insurance Broking Private Limited as an ISNP follows the following service TAT’s for online sale of Life Insurance products:

Policyholder servicing turnaround times are as follows:

Service parametersMaximum turnaround time (calendar days)Documentation Requirement
1. Issuance and crediting of the Policy document/ Certificate of Insurance/ Proposal form15 daysDate of receipt of complete documents.
2. Issuance of endorsement15 daysDate of receipt of complete documents.
2.1. Change of Policy Terms and Conditions/ Details Change:-  
2.1.A. Correction of Date of Birth (DOB):15 days

DOB change from (for all policy numbers)

Self-attested Date of Birth Proof

Premium (wherever applicable due to change of DOB)

Revised Illustration duly signed

2.1.B. Increase in sum assured/ Decrease in Sum assured:15 days

Change Request form (wherever applicable)

Premium (wherever applicable)

Medicals (wherever applicable)

2.1.C. Change of Name15 days

A valid name change proof (on which customer's DOB should match with our records) DOB Proof should be in DD-MM-YY order

Name Change affidavit (as per state value) attested by first class magistrate

2.1.D. Change of Address15 days Self-Attested valid address Proof of new address
2.1.E. Change of Nomination15 days

A request letter duly signed by the policyholder, mentioning the new nominee name

Email from registered email id stating name of nominee and relation

3. Claim Settlement30 days

Death certificate issued by Govt./ Relevant Authority

Death claim form

Bank Details

Original Policy Document

Claimant's Identity & Residence Proof

Medical records at the time of death & past illnesses


Service TAT – General Insurance/ Motor & Two-Wheeler

In accordance with Schedule III of the Insurance e-commerce guidelines issued by IRDAI on 9th March 2017, Paytm Insurance Broking Private Limited as an ISNP follows the following service TAT’s for online sale of Motor & Two-Wheeler Insurance products:

Policyholder servicing turnaround times are as follows:

Service parametersMaximum turnaround time (calendar days)Documentation Requirement
1. Issuance and crediting of the Policy document/ Certificate of Insurance/ Proposal form15 daysDate of receipt of complete documents by the Insurer.
2. Issuance of endorsement15 daysDate of receipt of complete documents by the Insurer.
2.1. Change of Policy Terms and Conditions/ Details Change:-  

2.1.A. Vehicles details change:

Documents required

15 days

Registration Certificate (RC)

Premium (wherever applicable due to change in NCB, IDV, Ownership transfer, CC Fuel type, CNG addition, MFG year, Legal liability for paid driver & model and variant).

2.1.B. Effective date of coverage change:15 days Previous year policy
3. Claim Settlement30 days

Garage Bills (wherever required)

Surveyor Reports

Driver's license

Self-attested copy of the RC Book

Bank Details

visa verified mastercard pcidss compliant rupay
  • Paytm Insurance Broking Private Limited. Address: 136, 1st Floor, Devika Tower, Nehru Place, NEW DELHI, South Delhi, Delhi, India, 110019
  • Registration No. 700. IRDAI Direct Broker Code - IRDA/DB 795/19. Valid till 16/02/2023
  • CIN - U66000DL2019PTC355671