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All You Need to Know About Shriram General Insurance Roadside Assistance

By Juhi Walia
12 August 2022, 3:14 PM

A flat tyre, mechanical breakdown, or any other mishap makes a vehicle dysfunctional and leaves you stranded on the road. It provides instant relief whenever you are stuck in a reverse situation due to an accident, sudden breakdown, mechanical failure, immobilisation, tyre puncture, fuel run-out, etc. Suppose you have an RSA cover with a Shriram car insurance policy. In that case, you can call the company up at any hour for any assistance, and it will deliver you the help shortly. What’s best about this car insurance policy cover is that it provides services across India, anytime, anywhere, and any hour. 

Shriram General Insurance provides towing, refuelling and other repair services to a stranded vehicle on the road or by taking it to the nearby garage as quickly as possible. 

Features of Roadside Assistance Policy

The features of an RSA vary from company to company. Still, with Shriram General insurance, you can enjoy the following benefits if you have a comprehensive, stand-alone or add-on RSA attached to your car insurance policy.  

  • It provides round-the-clock assistance for RSA policyholders
  • It supports almost every motorable route within India and provides services all across it at any time of the day or night
  • The coverage is accessible on all national and state highways across India
  • There is no restriction on how many times you use this service.
  • There is a wide range of cover and assistance relating to minor repairs on-site, towing, battery jumpstart, medical referrals, taxi service, driver service on demand, and so on.

Benefits of Purchasing a Roadside Assistance Car Insurance Policy

A roadside assistance car insurance add on cover benefits its holders in different circumstances. They can be listed under the following heads:

Tyre Puncture

If you are stranded with a flat tyre on a road trip, anywhere, at any hour of the day or night, Shriram General Insurance would instantly send a mechanic to replace the flat tyre with your car’s Stepney tyre. The insurance provider would bear the labour cost and round-trip transportation cost.  

Minor Repairs On-site

If your car faces a minor mechanical mishap or an electrical issue and breaks down in the middle of a journey, a quick fix on the spot is impossible. Under such circumstances, the insurance company, SGI, sends a mechanic to the spot ASAP to resolve the issue. The car insurance provider bears all labour and transportation expenses. This service is available on regional, national and municipal roads, highways and city streets across India. However, this service of repairs on the spot is only provided if the vehicle is not in a condition to be taken to the nearest garage. 

Help with Keys

If your car is immobilised somewhere in the middle of the road due to a broken, misplaced or lost key, or if you happen to have locked yourself out of your car, your RSA policy with SGI would help you with a new set of keys on the spot, without any cost. However, you would have to present your valid identity proof and proof of car ownership at the time of the delivery of the keys. 

Final Take

Roadside assistance cover is one of the best car insurance services provided by SGI and a must-have for every vehicle owner if you want to stay safe and avoid unnecessary complications on the road amidst an ongoing journey. Buying a roadside assistance policy and car insurance policy would provide you with round-the-clock assistance in case of any breakdown or accident without facing any hassles or complications. 

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1. What factors should you consider before buying a roadside assistance policy from Shriram?

Before buying a roadside assistance policy coverage for your car, you must keep certain things in mind. First, the price of the plan, the number of services available, and, most importantly, the car's age. 

2. How different is Shriram's roadside assistance cover from its competing products?

Most offer it as an add-on service that needs to be purchased along with the base policy. So, it incurs you an additional premium. Whereas Shriram car insurance offers the same as part of the base policy, there is no need to pay an additional premium for this service.

3. What is the guarantee that the insurance company will assist me at any hour if my car breaks down on a highway beyond city limits?

Insurance companies, such as Shriram General Insurance, are tied up with garages across the country. When your car breaks down at a particular location, Shriram will intimate the nearest garage to go to your rescue. In case the garage is registered in its list, you would get cashless service for any repair cost therein, but if the garage is not registered with SGI, you would have to produce the repair bills to the insurance company for reimbursement later. 

4. Can I request roadside assistance at any time of the day?

Yes, the roadside assistance facility in a car insurance policy can be availed anytime, anywhere, at any hour, all seven days of the week and 365 days of the year. Even at night, the insurance company is bound to assist the policyholder under such circumstances. If not, the insurer would have to arrange hotel accommodation for the policyholder until the car is repaired. 

5. How much does roadside assistance cover cost?

Since roadside assistance comes as part of the basic car insurance policy of Shriram General Insurance, you don't need to pay the additional premium.

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