SBI Car Insurance FAQs

SBI Car insurance offers a big number of add-on covers, such as:

1. Depreciation Reimbursement
2. Roadside Assistance
3. Protection of No Claim Bonus
4. Passenger Cover
5. EMI Protector
6. Loss of Personal belongings
7. Hospital Cash Cover
8. Inconvenience Allowance
9. Key Replacement Cover
10. Tyre Protect Cover
11. Return To Invoice
12. Engine & Gearbox Protection
13. Consumable Cover
14. Bi-fuel-Kit

SBI had a motor ICR of 87% and a total ICR of 72% in the financial year 2018-19.

You need to visit the official website and enter your policy details. You can click: https://www.sbigeneral.in/portal/motor-insurance/private-car-insurance To get in touch with customer care executives, you can call on -1800 102 1111.

You can download all car insurance-related documents from here:  https://www.sbigeneral.in/portal/motor-insurance/private-car-insurance

Within a few days of completion of all documentation, the company settles the claim.

As of now, the company does not offer pay-as-you-drive car insurance.

After the expiry of the old policy, you get a grace period of 90 days. Within these 90 days, you must initiate your SBI four-wheeler insurance policy renewal procedure. If you fail to do so, then your previous policy will lapse, and you will also lose the benefits such as NCB. After the grace period is over, you cannot renew but have to buy a new insurance policy. 

The premiums differ based on the place of vehicle registration.

You will get all the policy-related updates online. It will be intimated to you via your registered mobile number, or you can visit the website of SBI General for more information.  

1800 102 1111 or 1800 22 1111 are the toll-free numbers of the SBI General. The office hours are from Monday to Saturday from 8 am to 8 pm.  However, the numbers can change. So, before dialing, do visit the website to validate the numbers. In case the numbers are changed, dial the new numbers and get your queries regarding SBI four-wheeler insurance policy renewal and others sorted out.

If you sell your Four-Wheeler, you can transfer your policy to the new owner or can cancel it. 

As per the information available on the website of SBI General Insurance, the company settles the four-wheeler insurance claim within 30 days of receiving the final survey report and/or necessary document submission by the insured.

Yes, you can intimate the SBI four-wheeler insurance claim on the official website of the insurance company. Mention details such as your name, mobile number, policy number, etc. After doing these, click on the ‘submit’ button’ to round off your claim intimation to SBI.

1800 22 1111 is the toll-free number of SBI General which you can dial to register your claim.

SBI General's huge garage network for cashless claim settlement is available all over India. The exact count of garages is not known yet. 

The official website of the SBI General will provide you with all the claim-related and other updates regarding your insurance policy. 

The insurance policy number is mentioned on the first page of your insurance policy. This number acts as your identification number with the insurer.

Each policy number is unique and different from the one for each policy. It is the case with all the policies, even if one individual owns them.

After you download the SBI four-wheeler insurance policy, you can take as many printouts of it as you want. However, keep all that with you for future reference. 

Yes. SBI vehicle insurance policy document contains certain exclusions, which if you claim for, will see a rejection. Besides, the document clearly states the time frame for claim intimation. Not maintaining so will lead to a claim rejection even if you have a policy number and other relevant documents.  

After buying the policy from SBI General, you get regular updates through various means from the insurer. If you are in need of any more information, you can get that information on the website of SBI General or by contacting the insurer. 

No, it’s not mandatory. But if you want, you can buy these covers to add an extra layer of financial protection.

Yes, you can cancel your SBI four-wheeler insurance policy add-on covers on renewal. 

No. Third-party insurance holders cannot avail of Add on Covers. 

Yes, you can continue with the same add-on covers after the policy renewal. 

No, there is no limit on the purchase of the add-on covers. 

Yes, you can check the status of your SBI General comprehensive car insurance by visiting the insurer’s website. 

No, you have to buy a PA cover separately as it is not included in your base policy. Buying a PA cover is mandatory for every vehicle owner. 

Yes, every add-on cover adds to your premium amount. 

You can purchase around 14 add-on covers along with your SBI General comprehensive car insurance policy. 

Yes, you can cancel your SBI General comprehensive car insurance policy during the tenure of your policy. You will get unused premiums after the verification minus the claim amount if you have made any. 

It does not cover depreciation costs. Only third-party liabilities will get covered under this plan.

Death and the partial or permanent disability of the third party are covered under  SBI third-party car insurance.

SBI does not allow customers to purchase add-on covers. Therefore, the customization of the policy is not possible.  

It is possible to cancel SBI third-party car insurance. However, given the regulation revolving around mandatory third-party insurance policy, you are advised against it. 

When you inform SBI General about the accident, the first thing that it asks you to file is the FIR, if not filed already. Because you need to provide a copy filed by either of the parties involved in the accident to get the claim amount.  

All vehicles (aged not more than five years) are covered under SBI car insurance zero depreciation. In extreme cases, SBI can ask for the examination of the vehicle before allowing you to purchase this add-on cover. 

You can renew the same on the specified renewal date. Since the add-on premium and the one for the base car insurance policy will have to be paid together on the same date. The payment of the consolidated premium will renew both your base and zero depreciation car insurance policy you purchase from SBI General Insurance. 

After the purchase of the SBI four-wheeler insurance zero depreciation add-on cover, you will not have to pay the depreciation of the vehicle. But if you file a claim for something that you have not purchased in your policy or if something is excluded from your policy, you do not get the amount for that claim. 

You can do so after it expires. SBI General Insurance will give you about 90 days from the policy expiry date to renew.  

No, the add-on does not cover the same.

The whole procedure to purchase the SBI standalone own damage car insurance is digital. You can also buy it by visiting the local branch office or by calling the 2x7 customer care representative. 

The SBI standalone own damage car insurance is offered with a term duration of one year. However, customers can opt for the multi-year policy, which has a term limit of three years. So, they do not have to spend every year renewing the policy. SBI Policy renewal procedure is simple, so you do not have to spend hours renewing it. 

This will in no way affect your SBI standalone car insurance policy or premium. But at the time of the policy purchase, you must not hide any information from the insurer that can later become a liability. Therefore, it is advised for you to mention the financer at the time of policy purchase. 

This policy is ideal for those customers who do not want to purchase costly comprehensive policies, and they also want protection for themselves along with third-party protection. 

Following are the add-on covers that customers can avail of to customize their SBI insurance policy: 

• Depreciation reimbursement
• NCB protection
• Return to invoice
• Key replacement
• Inconvenience allowance
• Loss of personal belongings
• Enhanced personal accident cover
• Roadside assistance cover
• Hospital daily cash cover
• Engine guard
• Cover for consumables
• EMI protector
• Tire and rim guard