One of the most frequent reasons for the disappointment of bike owners is the two-wheeler insurance claim being turned down. In order for policyholders to receive payment for the made claims, certain requirements and commitments must be completed.
Due to unfamiliarity with the rules, there are many misconceptions about two-wheeler insurance products. Bike insurance policy providers face flak for rejecting payout claims. But in reality, the main reason is that the policyholder could not meet all the conditions for submitting a claim.
It is, therefore, imperative for you to read your policy documents thoroughly and understand them well. Here are some of the reasons for a two-wheeler insurance company to reject the accident claim you filed:
1. Providing Incomplete or Incorrect Claim Information
Submit accurate information about the damage with sufficient evidence, such as photos or a witness, when your bike is involved in an accident. Your claim request may be turned down if there are factual errors or incomplete information provided.
2. Late Claim Acknowledgement
It is necessary that you file your claim as quickly as possible after the accident. To prevent having your claim request denied, be mindful of the insurer's deadline for filing a bike insurance claim.
However, to ease your work, you can now submit a claim effortlessly online, have it verified through a video call, and have the claim settled immediately. Compensation may be obtained quickly and conveniently using an online claim process for two-wheeler insurance.
3. Dishonest Claims
Since insurance acts as a safety net for unexpected expenses, there is a strong probability that it will be exploited improperly to make money. As a result, insurance firms conduct in-depth investigations and verification to validate a claim submission. A claim request that is determined to be fraudulent is refused, and the policyholder may be held legally liable.
4. A Policy That has Expired
An insurance policy only offers protection during the policy's validity. The insurance company will not consider a claim that is made under an expired policy. So, you always need to make sure to renew your bike insurance policy every year without forgetting it.
5. Riding Intoxicated or without a Licence
Driving under the influence of alcohol or drugs is prohibited in India and will result in a penalty. If it comes to light that you were driving under the influence of alcohol or without a licence at the time of the accident, no insurance company will accept a claim.
It is strongly advised to never drive after drinking, to prevent accidents that could harm you and others and needless to say, make the insurer reject your claim application. And always have your licence with you while driving, so that your two-wheeler insurance claim is approved and to avoid facing other legal repercussions.
6. Unlawful Acts
If your insurance provider discovers that your bike was damaged as a result of illegal conduct, such as stunt driving or bike racing, it will deny your claim.
7. Bike Modifications
A customised bike may have a higher premium, so if you plan to change it, let your insurer know right away. If changes are made without alerting the insurer, it's probable that your claim requests may be denied if an accident occurs.
8. Using Your Personal Bike for Business
The insurance provider will not accept any claims if a personal bike is used for business. Commercial and private automobiles are covered by different insurance packages.
It’s better to register your bike as a commercial vehicle first if you want to use it for business purposes. Then, choose the appropriate insurance policy so that even if the bike insurance premium is somewhat more, the likelihood of a claim is higher.
9. If It Does not Cover Some Aspects of Your Vehicle
Your claim request will be denied if the damage to your bike is not covered by your policy. For instance, if your bike insurance policy covers just third-party responsibility, you cannot make a claim for "own damage." Hence, It is recommended to read all the documents carefully in order to take the necessary actions to make changes if needed.
10. If Repairs are Done Without the Surveyor's Consent
Repairs made without a surveyor's consent are not covered by insurance, thus before any repairs are made—cashless or reimbursed—it is necessary to obtain a surveyor's clearance. The network garage coordinates the same for cashless. The inspection report and the original repair work invoice must be supplied with the refund claim, though.
11. If the Insurance Policy is not Transferred
This is a condition of a resale of the vehicle that could exist. If the bike has been sold and registration at the RTO has begun but the bike insurance company has not made the necessary modifications, then the prior owner's name would appear on the insurance policy. The bike claim might be denied in this situation as the policy is not transferred to the name of the new owner.
12. Improper/Lack of Documents
At the time of claim settlement, your insurer would ask you for a list of documents like driving licence, registration certificate, policy document/number, witness proof/photographs of accidents, repairing bills, FIR report (in case of vehicle theft/third-party claim),etc. Missing of these documents can lead to claim rejection by the insurers.
In order to make sure your claim is never denied and that you receive your compensation without any hassles, keep the aforementioned factors in mind. Whether you file a bike insurance claim offline or online, be sure to include all the necessary paperwork. Don't forget to schedule the surveyor's inspection in advance, either at home for reimbursement or in the garage for cashless services.
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