IFFCO-Tokio Two Wheeler Insurance FAQs

The change in premium amount does not depend solely on claims. It also depends on other factors like the model of the vehicle, the nature of the policy, etc. 

A detailed list of cashless garages is also found on the website. You can get the same here:
https://www.iffcotokio.co.in/claims/garage-list

You should intimate your claim to the toll-free number of the call centre or send an email to the company or visit any branch. Alternatively, you can also register your claims through their QCS App.

Yes, add-ons are available with the two-wheeler insurance plans. You can opt for depreciation cover, personal accident cover, etc. You must remember that each add-on comes at an additional cost. Hence for every add-on, you choose the premium amount for the policy is going to be hiked for it.
The popular add-ons are:

• Zero Depreciation Cover:

With this rider, the insured gets the benefit of the entire claim amount without the deduction of depreciation value, while claim settlement.

• No Claim Bonus Protection

The insured gets the benefit of having the no-claim bonus safe, despite a claim in the previous year.

• Return to invoice

The most beneficial rider, in return for an invoice, helps the insured get the original price value of the vehicle, even if the vehicle is deemed to be a total loss.

No Claim Bonus accumulates in case the policyholder does not make any claim. These accumulated no claim bonuses can be as high as 50%.

Yes. You can send an SMS ‘RENEW’ to 575758. You will receive the renewal link. Using this link, you can take your renewal procedure further.

Yes, you have to renew your bike insurance policy once in every- year. However, in case of long-term policies, you can keep yourself away from this annual renewal hassle.

IFFCO Tokio sends a reminder to their policyholders before the date or expiry. It helps you get adequate time to renew your policy. 

You can easily download your bike renewal policy document from the official website of the company and generate a printout of it as a hard copy for your reference. The company also dispatches a hard copy/printout of the policy document to your registered address.

Yes, the bike insurance policy can be canceled, but in case you only have third-party bike insurance, it is advisable not to cancel it to stay away from legal hassle and remain financially protected. 

In case of a third-party person's death or bodily injury, the maximum limit is decided by the Court of Law.

Yes. Original bills are needed in such cases.

In case of claims, the partly damaged goods or the wreck of a bike settled on a total loss basis is known as “salvage”. After settling the claim for the full amount, the salvage becomes the property of the insurance company.

Yes, you can easily file an IFFCO Tokio bike insurance claim online.

 In that case, you need to apply for a duplicate copy of the policy documents to your insurance provider. You must have to sign an indemnity bond and the insurer may also ask the client to publish a newspaper advertisement for the same. Once your application is checked and verified, your insurer will issue a duplicate policy.

Yes. You can download your policy documents using a digitized QR code. 

If you do not have a hard copy with you, try to at least have a digital version of your insurance policy stored in your DigiLocker account. DigiLocker is a free service supported by the Government of India to help people save and store digital copies of their documents.  

You may call their customer support system or send a query to their official email. You can also use the IFFCO Tokio official helpline at 1800-103-5499. It is a toll-free number where you one of the customer care executive will assist you in getting a duplicate copy of the bike insurance policy document.

You can download the policy documents from here https://www.IFFCOtokio.co.in/

 No, add-ons are optional.

Yes, you need to bear the extra cost for add-ons.

Zero Depreciation Cover, No Claim Bonus or NCB Protection and Return-to Invoice – these are the most popular add-ons.

Yes, IFFCO Tokio allows the transfer of NCB from the previous insurance company. A policyholder will continue to receive all his/her benefits with IFFCO Tokio if the policyholder can produce the last renewal notice, declaration of no-claim bonus, and documents related to the entitlement of NCB.

 Yes, IFFCO Tokio provides a towing facility as roadside assistance.

 • Policy type

• Location

•Add-ons

• The make, model and variant of the bike

• Deductibles

• Policy tenure

The claim settlement ratio of IFFCO Tokio is 95.82 for FY-21.

The premium amount also declines when your two wheeler gets older. However, you should always focus on its usage when it comes to buying an old bike. If you are using your bike regularly, you may opt for comprehensive insurance coverage, but if you apply it sparingly, you can  opt for third-party insurance.

Your bike insurance policy document is proof that you have a comprehensive insurance policy.

Yes, you can customize IDV for your bike. But IDV comes with its pros and cons. You will have to pay a higher premium when you declare a higher IDV. On the other hand, if you opt for a lower IDV, it reduces the compensation that you get during the claim. 

In a third-party policy, if there is a death in an accident, the company would give compensation to their nominee.

The amount of compensation in such cases would be decided by the court of law.

If you are not financially sound, you might find it difficult to pay off your liabilities arising out of third-party expenses. Therefore, it is recommended to have a third-party policy in place.

For new bikes, the minimum coverage period is 5 years. But after that, the policy must be applied for annual renewals. 

In case you have lost/misplaced your insurance cover, then you can request a copy of your policy document from the IFFCO Tokio insurance provider through a written application.

No, IFFCO Tokio zero dep cover doesn’t offer 24*7 road assistance.

Yes, to ensure maximum convenience for policyholders, the cashless network of IFFCO Tokio two-wheeler insurance across India offers easy claims settlement assistance services. Policyholders can choose their preferred mode of payment (online and offline) and enjoy hassle-free facilities.

Yes, you can exclude this add-on from your IFFCO Tokio bike insurance policy at the time of policy renewal.

No, the zero depreciation policy does not allow this. 

Yes, you are able to do so by filing an endorsement with the policy insurer.

The zero depreciation cover can be availed with your basic standalone bike insurance policy at an additional premium as an add-on.

Yes, the company can cancel the policy on the grounds of moral hazard, fraud,  non-cooperation or misrepresentation by the owner of the insured bike. In such a case, IFFCO Tokio sends 7 days’ notice to the insured at the provided address.

Two-wheeler basically means vehicles like motorcycle/scooter/autocycle or any other motorized automobiles that have maximum two wheels.

Yes, you can instantly renew your policy online at the official website of IFFCO Tokio.